PWR FAQ

PWR Dually Frequently Asked Questions

How can I contact PWR BIKE?

You can call us at (888) 797-2453 or email us at info@pwrbike.com.

Does PWR Bike offer financing for the PWR Dually?

Yes. We partner with Affirm so you can prequalify for financing for the Dually. Learn more here.

Where can I learn about the motors PWR Dually uses? 

The PWR Dually features two 500W hub motors integrated into the front and rear wheels, which makes Dually All-Wheel Drive. PWR Dually also features Traction Control, decreasing power output to a slipping wheel and increasing power to a gripping wheel providing you with confidence and control wherever you ride. Power can be adjusted via the buttons on the LCD display or you can grip it and rip it with the twist grip throttle. 


What is the lifetime of the battery?

Our battery is made with Samsung cells, the leader in the lithium ion market. The battery is good for over 500 charge cycles which means you can feel confident using the Dually for years to come.

How can I learn more about the battery? What tips are there for maximizing battery life?

Please refer to our battery manual for complete information.

What does your warranty cover? What is your warranty policy?

Please refer to our warranty policy page for complete information.

Does the Dually have gears?

The PWR Dually is a 9-speed e-bike with a 44t chainring and 12-36T cassette.

What will I need to set up my Dually when it arrives? 

1. Your own cable clippers or heavy-duty scissors

2. Your own bike grease

3. Your own tire pump

4. Ideally, one more person to help you with assembly

5. The Assembly Manual, Owner's Manual and Electric Assist Manual

6. Spare parts box included with shipment

What kind of tires does the Dually have? 

They are plush, knobby tubed trail tires. 26 x 4.0.

What kind of bicycle tire valves does the Dually tires have?

The PWR Dually has a Schraeder valve.

What is the kind of wheel securing method is on the Dually?

The PWR Dually e-bike wheels are designed to be removable for easier transportation and for repair of a tire puncture. The wheel axles are inserted into slots, called “dropouts” in the fork and frame.

Does the PWR Dually require maintenance?

Yes! You can perform basic maintenance like filling tire air, checking your brakes, and lubing the chain yourself but for more comprehensive repairs and maintenance, visit a local professional bicycle mechanic. 

Can I load my PWR Dually onto my car?

You can load your Dually onto a bike rack on your car but you will need an E-bike specific bike rack that can support the weight of the Dually.  Remember to always remove your battery when your bike is being transported on a car or truck and that you should not transport the bike on the back of a vehicle during heavy rain or storms.

PARTS AND ACCESSORIES

Does PWR Bike offer accessories for the PWR Dually?

As of early 2021, we do not. We anticipate having parts and accessories available soon. 

Which aftermarket / third party accessories are compatible with the Dually?

Most universal fit parts and accessories should work with Dually but if you have a specific product in mind you want to put on Dually, drop us a line and we’ll let you know if it will work. 

SHIPPING & RETURNS

How much does shipping cost?

PWR e-bike shipping is free. When your order ships you’ll receive a shipping confirmation email with your tracking details.

Where do you ship to?

PWR Bike only ships within the continental U.S.

How can I track my shipment?

When your order ships you’ll receive a shipping confirmation email with your tracking details.

How long will it take to receive my order?

In stock items typically ship the next business day after the order is placed.

What is your return policy? How do I send my product back to you? When can I expect my refund?

Please see our Returns page for complete details.

Do you charge a restocking fee?

No.

How much does return shipping cost?

Return shipping is free. PWR Bike will provide you with a return label once we confirm your refund request.

E-Bike Basics

Getting Started with your Dually and Assembly Instructions

Owner's Manual

Electric Assist Manual  

Complete Battery Information and Charging Manual