PWR FAQ

PWR Dually Frequently Asked Questions



How can I contact PWR BIKE?

You can call us at (888) 797-2453 or email us at info@pwrbike.com.

Does PWR Bike offer financing?

Yes. We partner with Affirm so you can prequalify for financing for the Dually. Learn more here.

 

What does your warranty cover? What is your warranty policy?

Please refer to our warranty policy page for complete information.

 

SHIPPING & RETURNS

How much does shipping cost?

PWR ground shipping is free in continental US for orders over $99. When your order ships you’ll receive a shipping confirmation email with your tracking details.

Where do you ship to?

PWR Bike only ships within the continental U.S.

How can I track my shipment?

When your order ships you’ll receive a shipping confirmation email with your tracking details.

How long will it take to receive my order?

In stock items typically ship the next business day after the order is placed.

What is your return policy? How do I send my product back to you? When can I expect my refund?

Please see our Returns page for complete details.

Do you charge a restocking fee?

No.

How much does return shipping cost?

Return shipping is free. PWR Bike will provide you with a return label once we confirm your refund request.

E-Bike Basics

Getting Started with your Dually and Assembly Instructions

Owner's Manual

Electric Assist Manual

Complete Battery Information and Charging Manual